Why do my post purchase promotions not show?

There are a number of reasons for why a post purchase promotion may not show:

Make sure you've selected "Checkout Promotions" under the Post-purchase page setting. You can find this on your store's Settings > Checkout page:

If you've installed another native post-purchase app such as Zipify, Carthook, Ultimate Special Offers, Super Bump, or another, you must first follow #1 and select "Checkout Promotions" as the selected Post-purchase app. Only one post-purchase app can be selected at a time.
Is there at least 1 promotion enabled?
Are the orders placed in your store's default currency? At this time, multi-currency is unsupported. This means any order placed in a currency different than your store's default currency is not eligible for a promotion. This is a Shopify limitation for post-purchase.
Is the order >$0.00? Free orders do not qualify for post purchase offers - even if the offer is a free gift. Only orders with a supported payment method display post purchase offers. If you're using a discount to make test orders free, you'll need to test with a paid order and refund/cancel the order after placement.
Does the order qualify for the promotion. Some promotions may have required customer or order eligibility.
Does the payment method used when placing the order support post-purchase upsells? You can view the full list of supported payment methods.
Is the order using local pickup? Local pickup orders are not eligible for order editing which is how the products get added.
Is the order fulfillable? Fulfilled orders are not eligible. Make sure you do not have auto-fulfill enabled as this will prevent order editing which will prevent promotions from being redeemed.
Is the order eligible for order editing? This app leverages Shopify's order editing feature which means if an order is fulfilled or utilizes local pickup, a promotional offer will not show.
Is the order more than 60 days old? Orders older than 60 days will not show promotions.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us