Known Incompatible Payment Methods
Thank you page promotions leverage order editing behind the scenes to add promotional products to the order. However, there are some 3rd party payment methods which do not support order editing and they are listed below:
- Buy Now, Pay Later (BNPL) gateways (Affirm, After Pay, Klarna, Zip - Own it now, pay later, etc)
- Sofort (European bank wires)
The app will automatically hide promotions for any order that was placed with the following payment gateways: (Affirm, Afterpay, Zip - Own it now pay later, Sezzle, Laybuy, Zippay, or Humm).
For all other BNPL gateways such as Klarna or one that is not listed above, it is recommended that you only enable promotions on the "Post purchase page" and ensure that the "Thank you page" location is disabled. Learn more here: https://support.storerecon.app/article/38-change-the-location-of-a-promotion